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Store Policies (for retail customers)

Phone Hours: Mon-Friday 9am-5pm Central. (Normally on lunch break from 12:30-1:30). If we're away from our desk or already on the line with another customer, please leave a message.

Orders: Please help us keep costs down by placing your order online using our automated system whenever possible.

Payments: We accept Visa, Mastercard, and Discover. Your card is charged at checkout so we cannot make changes.

Coupon Codes: Coupon codes MUST be entered correctly at checkout. You should see the discount before you check out. Sign up for our monthly retail mailing list to receive our money saving coupon codes.

Shipping/Handling: We ship to the USA & Canada, normally within 1-3 business days via FedEx or USPS. A $2 handling fee is added to all phone/fax/email orders. $75 retail orders (before shipping) automatically ship free (Continental U.S. only, our choice of carrier). Entering the wrong shipping address or failing to pick up your package may cause you to incur additional fees. Use the FedEx Ground Map to determine normal US transit times once your package leaves our facility in Texas.  (Enter 78653 as the origin zip code then choose "View Outbound Map"). Day 1 is the day after your package leaves our facility. Expedited shipping (if chosen) begins after your package leaves our facility also.

Returns: All retail orders come with a 30 day money back guarantee. Simply return the merchandise in its original, new, unopened condition with the sales receipt and a note stating your reason for return and we'll refund your purchase price. No need to call. Sorry, but we cannot refund your money if the safety seal has been broken (if the product has one). Shipping & handling charges are also not refundable.

Additions/Cancellations: Please check your order carefully BEFORE you check out. We cannot make changes once your order has been placed. If you need additional merchandise, you will need to place another order. Cancelled orders will incur a 15% restocking fee which will be subtracted from your refund.

Backorders: We rarely run out of stock, but if we do, we will place your missing items on backorder and ship them as soon as they become available.

Incorrect, Damaged or Lost Goods: Save all contents and packing materials and contact us within 3 business days. If you suspect your package is lost, contact us immediately. Failure to contact us promptly voids any responsibility we may have had.

Email Filters:  We are not responsible for problems caused by your email filters or anti-virus protection. Please adjust your settings to receive emails from info @ awildsoapbar.com.

Catalog: In an effort to save trees & to keep costs down, we do not offer a printed catalog.

Privacy: We never share your personal information with anyone. Sensitive information entered online is encrypted & transmitted using state of the art SSL (Secure Socket Layers) technology. We're PCI compliant too which insures your safety online & off.

Holiday Closings: Memorial Day, 4th of July, Labor Day, Thanksgiving Day & Black Friday, Christmas (12-24 thru 12-26,2014), New Year's Day

Animal Testing:  Almost all of our products are vegan (see ingredient lists to verify) and none are tested on animals.

Disclaimer: Although allergic reactions to our pure and natural ingredients are uncommon, we recommend testing our products first by using them on a small patch of skin for 24 hours. If redness or irritation develops, discontinue use. The information presented on this website is not meant to diagnose or treat any medical condition nor to replace the advice or care of a qualified health professional.