Phone Hours: AWSB office hours are Mon-Friday 9am-5pm Central. If we're away from our desk or already on the line with another customer, please leave a message and we'll get back to you.
Orders: To keep costs down, place your order online using our automated system if possible.
Payments: We accept Visa, Mastercard, and Discover. Cards are charged in real time at checkout.
Coupon Codes: MUST be entered correctly (all caps no spaces) at checkout. Codes cannot be applied retroactively. Sign up for our retail mailing list to receive our exclusive money saving codes.
Shipping/Handling: AWSB ships to the USA, Canada, & Puerto Rico within 1-3 business days (unless we're closed). We do not normally ship on the weekends. A $2 handling fee is added to all phone, fax, or email orders. $75 retail orders (before shipping) automatically ship free (Continental U.S. only, our choice of carrier). Entering the wrong
shipping address will result in additional charges if we incur additional fees. For FedEx shipments, use the
FedEx Ground Map to determine normal US transit
times once your package leaves our facility in Texas. (Enter 78653 as the origin zip code then choose "View Outbound Map"). Day 1 is the day after your package leaves our facility. Expedited shipping (if chosen) begins after your package leaves our facility also.
Samples: Samples may be included randomly in shipments if available but are never guaranteed.
Returns & Refunds: All retail orders come with a 30 day money back guarantee.
Simply return the merchandise within 30 days of purchase in its original, new, unopened condition with the sales receipt and a note
stating your reason for return and we'll refund your purchase
price. We cannot refund your money if the safety seal is broken (if it had one) or if the product has been used or arrives damaged in any way, so pack carefully with plenty of padding. Shipping & handling charges are not refundable.
Additions/Cancellations: Please check your order carefully before you check out. We cannot make changes once your order has been placed. If you need additional merchandise, you will need to place another order. Cancelled orders will incur a 15% restocking fee.
Backorders: We very rarely run out of stock, but if we do, we will hold your order for up to 7 days if we expect that the product/s will be back in stock within that time. If not, we will refund your money.
Incorrect, Damaged, Lost or Stolen Goods: For incorrect or damaged goods, save all contents and packing materials and contact us within 3 business days. Photos are required. If you suspect your package is lost, contact us immediately. If you suspect your package was stolen, please file a mail theft complaint. We are not responsible for packages that have been marked delivered by the carrier.
Catalog: In an effort to save trees & to keep costs down, AWSB does not offer a printed catalog.
Holidays & Closings: Closings are rare, but we do reserve the right to take a few days off occasionally. Orders will be filled ASAP in the order they were received upon our return.
Animal Testing: Most products are vegan (check individual ingredient lists to verify) and none are ever tested on animals.
Although allergic reactions to our pure and natural ingredients are
uncommon, we recommend testing our products first by using them on a
small patch of skin for 24 hours. If redness or irritation develops,
discontinue use. The information presented on this website is not meant
to diagnose or treat any medical condition nor to replace the advice or
care of a qualified health professional.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.” We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
HOW WE USE YOUR PERSONAL INFORMATION
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with sales receipts and/or order confirmations). Additionally, we use this Order Information to: Communicate with you; screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or marketing communications relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties only to help us use your Personal Information, as described above. For example, we use Americommerce to power our online store--you can read more about how Americommerce uses your Personal Information here: https://www.americommerce.com/store/pg/27-Privacy-Policy.html. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations or to otherwise protect our rights.
Under no circumstances do we share your email address with any other company, nor do we collect any personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs. We may use your email address to provide you with marketing communications we believe may be of interest to you but only if you choose to subscribe to our email newsletter. Every newsletter contains a link for you to unsubscribe if you no longer wish to receive it.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS AS A EUROPEAN UNION RESIDENT
We do not ship products to the EU, but if you are a European resident, you have the right to access any personal information we might have about you and to ask that your personal information be corrected, updated, or deleted by using the contact information below.
Additionally, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to the United States and Canada.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The Site is not intended for use by individuals under the age of 18.
If you have questions or requests or would like to make a complaint, please use our contact form
or by mail to: A Wild Soap Bar, Union Lee Church Rd, Manor, TX, 78653, United States.