(for retail customers only)
Phone Hours: AWSB office hours are Mon-Friday 9am-5pm Central. If we're away from our desk or already on the line with another customer, please leave a message.
Orders: Help us keep costs down by placing your order online using our automated system whenever possible.
Payments: We accept Visa, Mastercard, and Discover. Cards are charged in real time at checkout.
Coupon Codes: MUST be entered correctly (all caps no spaces) at checkout. You should see the discount before you check out. Sign up for our retail mailing list to receive our money saving codes.
Shipping/Handling: AWSB ships to the USA, Canada, & Puerto Rico within 1-3 business days (unless we're closed). We do not normally ship on the weekends. A $2 handling fee is added to all phone, fax, or email orders. $75 retail orders (before shipping is added) automatically ship free (Continental U.S. only, our choice of carrier). Entering the wrong
shipping address will result in additional charges if we incur additional fees. For FedEx shipments, use the
FedEx Ground Map to determine normal US transit
times once your package leaves our facility in Texas. (Enter 78653 as the origin zip code then choose "View Outbound Map"). Day 1 is the day after your package leaves our facility. Expedited shipping (if chosen) begins after your package leaves our facility also.
Samples: We're proud to offer samples to customers who make a purchase. Random samples (our choice) are only included in shipments when available and are never guaranteed. As a small, family business, we cannot honor requests for free samples without a purchase.
Returns & Refunds: All retail orders come with a 30 day money back guarantee.
Simply return the merchandise within 30 days of purchase in its original, new, unopened condition with the sales receipt and a note
stating your reason for return and we'll refund your purchase
price. We cannot refund your money if the safety seal is broken (if it had one) or if the product has been used or arrives damaged in any way, so pack carefully with plenty of padding. Shipping & handling charges are not refundable.
Additions/Cancellations: Please check your order carefully before you check out. We cannot make changes once your order has been placed. If you need additional merchandise, you will need to place another order. Orders that are cancelled by the customer will incur a 15% restocking fee which will be subtracted from your refund. Orders that have already been shipped cannot be cancelled.
Backorders: We rarely run out of stock, but if we do, we will hold your order for up to 7 days if we expect that the product/s will be back in stock within that time. If not, we will refund your money.
Incorrect, Damaged, Lost or Stolen Goods: For incorrect or damaged goods, save all contents and packing materials and contact us within 3 business days. Photos may be required. If you suspect your package is lost, contact us immediately. The chances of finding your package diminish with each day that passes. If you suspect your package was stolen, please file a mail theft complaint. We are not responsible for packages that have been marked delivered by the carrier.
Catalog: In an effort to save trees & to keep costs down, AWSB does not offer a printed catalog.
Privacy: We never
share your personal information with anyone. Sensitive
information entered online is encrypted & transmitted using state of the art SSL (Secure
Socket Layers) technology. We're PCI compliant too which helps to insure your safety online & off.
Holiday Closings: Closings are rare, but we do reserve the right to take a few days off occasionally. Online orders will be filled in the order they were received upon our return.
Animal Testing: Almost all of our products are vegan (check individual ingredient lists to verify) and none are tested on animals.
Although allergic reactions to our pure and natural ingredients are
uncommon, we recommend testing our products first by using them on a
small patch of skin for 24 hours. If redness or irritation develops,
discontinue use. The information presented on this website is not meant
to diagnose or treat any medical condition nor to replace the advice or
care of a qualified health professional.